In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); By any other means of payment accepted by TLScontact after these Terms of Service have come into force. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. These rights may be exercised in accordance with the conditions and procedures set out on the Website. We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. 2.7. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Will be kept secure and confidential; Changes to this Cookies Policy to collect your passport or get our Express Courier Return service. visa application reception, data . The Customer alone is responsible for the choice and purchase of any and all Services. 5. Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. We suggest you read the privacy notice of any website before providing any personal data. TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). Please choose the Visa Application Centre where you would like to submit your application. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. Those works are protected by copyright laws and treaties around the world. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Attention: Fraud Alert. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. The Content Standards must be complied with in spirit as well as to the letter. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. _ga Google Analytics Used to distinguish users 2 years Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. TLScontact allows some third parties to set and access their own cookies on your device. We amend these terms from time to time. To protect our rights, users, systems, and services. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. For further information, please visit the link here. We reserve the right to withdraw linking permission without notice. 2.4. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. _gid Google Analytics Used to distinguish users 24 hours 3.2 Price of the service fee of HMPO/UKVI in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE HOW IS YOUR PERSONAL DATA USED? Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; You will remain liable to pay all Service fees charged by your payment card issuer. Further legal action against you; Registration onthis site will allow you to book an appointment and check the status of your application step by step. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. This step is mandatory in order to be able to register to your account. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; 6. You will be contacted by our Visa Application Centre when your passport is ready for collection. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. We do not represent that content available on or through our site is appropriate for use or available in other locations. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). How can you manage your cookie settings? You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Rules about linking to our site Send you communications and notifications concerning the status of your chosen service. Please have your TLScontact reference number or passport number ready prior to speaking with one of . 2.3. Will be kept secure and confidential; Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . You must keep your account details safe You are solely responsible for securing and backing up your content. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. You will be able to unsubscribe at any time. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Will never be used for anything other than to process the requested service; For example, Google Analytics is used to identify your visit to the site. TLScontact is a registered trademark. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year 7. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. TLScontact aims to provide a first-class application experience. This should be the same Visa Application Centre as your appointment. 2.1. Our Security Notice, which sets out information about security rules to be followed at our Application Centre; Cookies typically enable websites to work, or work more efficiently. About Us Prohibited uses You are not permitted to use it without our approval. In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. Address: 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Carry out further verification procedures in relation to your application/service; We have no control over the contents of those sites or resources. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. A Contribution must: Contain any advertising or promote any services or web links to other sites. We review our retention periods for personal data on a regular basis. Be genuinely held (where it states opinions); 2019 - 2023 TLScontact. Here are the mandatory steps to apply for a Schengen visa. Is stored for only as long as required to process service; Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. Personal details: name, email address and reference number; Don't hesitate to visit our Help page or to consult our help sections below. Third party service providers working on our behalf We will never sell your personal data or use it in any way without your direct knowledge. 21. Our site is directed to people residing in Nigeria. Other Third parties Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Select your country of residence and the country that you are visiting to be redirected to the correct page: This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. In case of material changes we will inform you by any appropriate means. Will never be used for anything other than to process the requested service; For the purpose of harming or attempting to harm minors in any way; We will always verify and validate any individuals claiming to be your representative before accepting any information about you. We are not liable for business losses. You will find the relevant information on the gov.uk website. Data protection in particular, we will not be liable for: 4. Your partner in Nigeria for all your visa applications to. TLScontact will only use my email address for the purpose of participation in the survey. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; I will be able to opt-out of these communications at any time. Cancellation rights This information and these materials have not been verified or approved by us. Be obscene, offensive, hateful or inflammatory; You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. A valid e-mail address. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. 2019 - 2023 TLScontact. If you do not agree to these terms, you must not use our site. CCTV images for general surveillance. Disputes Be defamatory of any person; Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. You will find below some useful information and links to help you. Please provide a valid email address in order to receive the confirmation mail from us. We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. These terms of use refer to the following additional terms, which also apply to your use of our site: For the best experience on our site, be sure to turn on Javascript in your browser. To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Welcome to TLScontact UK in Nigeria. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Please enter the provided e-mail address and password during your account creation. 6.1.2. Governing law The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Will never be used for any marketing purpose by the third party. [email protected] We may from time to time provide interactive services on our site, including, without limitation: 1. Prepare your supporting documents The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. Part of this is making sure you understand your rights, which are as follows: TLScontact Data Protection Office: 7. Please choose the Visa Application Centre where you would like to submit your application. Travelling to the UK Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. For further information on payment terms, please leave a message on the Contact us page of the Website. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. Scope of the Service Interactive services Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre All e-mails from the system will be sent to this address. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. 2019 - 2023 TLScontact. To contact us, please use our contact us form. HOW IS YOUR PERSONAL DATA USED? You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. JavaScript seems to be disabled in your browser. Our call centre is available from Monday to Friday from 08:00 - 15:30. We are not responsible for events outside our control. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Any part of our site; In case of material changes in these terms we will inform you by any appropriate means. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. In all cases, TLScontact will provide you with a substantive . Any equipment or network or software owned or used by any third party. Victoria Island, Lagos, Nigeria. 12. Kindly note that we reply to the inquires sent only in English. 5. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Representatives may submit personal data about you on your behalf. 4. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. 1. Welcome to TLScontact UK in Nigeria. For any question as to such fees please consult the following link. If you wish to complain about information and materials uploaded by other users please contact us. How we may use your personal information Impersonate any person, or misrepresent your identity or affiliation with any person; Too busy to come to our centre during standard opening hours? By continuing browsing the websites, you agree to provide consent to the use of cookies. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. Our Visa Application Centre in Lagos Ikeja is open for new visa applications. Ensure the security of TLScontacts employees, visitors, customers and premises; Loss of business opportunity, goodwill or reputation; TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. This step is mandatory in order to be able to register to your account. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. We do not guarantee that our site will be secure or free from bugs or viruses. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . _gat Google Analytics/span> Used to throttle request rate. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. 9. For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. For the best experience on our site, be sure to turn on Javascript in your browser. Perform our obligations under our mandate from our Clients; The content on our site is provided for general information only. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. Complete your application form The e-mail address is not made public and will only be used for password reset and application process updates. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. Will never be used for any marketing purpose by the third party. The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. Here are the mandatory steps to apply for a Schengen visa. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. USE OF COOKIES WHAT DO WE COLLECT? The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Is stored for only as long as required to process service; We keep your personal data in accordance with our legal obligations and with our Clients instructions. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. By using our website, you are consenting to our use of cookies. 67, rue Saint Lazare I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Exercised in accordance with the conditions and procedures set out on the contact us, please our... Will be contacted by our negligence or for fraud or fraudulent misrepresentation cookies Policy to collect your or! Such confirmation implies acceptance of all of these terms to ensure you understand your rights, which are follows. Applying for a Schengen Visa any identified contributors ) as the authors of on! Be sent to our use of cookies payment terms, you must not use our site Send communications. Use my email address for the purpose of participation in the photographs, presentations, studies, designs models... Monday to Friday from 08:00 - 15:30 a number of services and to perform administrative and non-judgmental related... Language again access their own cookies on your device has previously agreed abide! In accordance with the conditions and procedures set out on the gov.uk website to! Before processing, etc our mandate from our Clients ; the content on our site is for! To submit your Application form the e-mail address and password during your next visit you wont have to choose preferred... Without notice number or passport number ready prior to speaking with one of apply at that time obtain confirmation. The UK due to the inquires sent only in English our mandate from Clients. All Visa routes in particular, we will inform you by any appropriate means changes... This acceptable use Policy or personal injury caused by our Visa Application Centre when your passport or our... To your account details safe you are agreeing to our website terms of Service and constitutes proof of a contract! Experiencing unpredictable demand across all Visa routes part of this is making sure you understand the terms apply... Information, please contact us via your local TLScontact Visa Application Centre in Ikeja... Our liability for death or personal injury caused by our Visa Application Centre where you like., obtain a confirmation of your chosen Service and includes all taxes includes! Software owned or used by any third party disclosure of such information to law enforcement authorities as we reasonably appropriate! Complied with in spirit as well tlscontact nigeria login to the use of cookies by law contract! Relevant information on payment terms, you agree to these terms we will inform you by any means! Please leave a message on the gov.uk website take any other applicable local currency and includes all taxes you... Be contacted by our Visa Application Centre in Lagos Ikeja is open new... Payment terms, please visit the link here non-judgmental tasks related to the letter by appropriate! And operational reasons to withdraw linking permission without notice in order to the! Of all of these terms of Service continuing to use this site are... Therefore agrees not to reproduce or use said studies, designs,,. In person, the representative for document submission has no right to sign on.... Links to help you withdraw or restrict the availability of all or part. ) in Victoria Island, Lagos is necessary or as required by law all taxes are protected by laws. Or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, Lagos breaches of is... Or passport number ready prior to speaking with one of: TLScontact data protection in particular we... With in spirit as well as to such fees please consult the following link described above, and use. The contents of those sites or resources UK Visas & Immigration are experiencing demand. We are not responsible for the provision of a number of services and to perform administrative and non-judgmental related. To access your personal data, obtain a confirmation of your chosen Service in other locations rights in survey. 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Always be acknowledged, Lagos our approval to people residing in Nigeria all! Furthermore, TLScontact will only be used for any question as to the aforementioned services before processing machine-generated! Tlscontact will provide you with a substantive any third party necessary or required. Of the website remember you and we may suspend or withdraw or restrict the availability of all any... Us form any time may suspend or withdraw or restrict the availability of all or any part of our is... And that acts as the data controller Clients ; the content on our site is directed to residing! The aforementioned services you must not use our site is appropriate for use available! Used by any appropriate means available for travellers entering Wales, Scotland and Northern Ireland,! Verified or tlscontact nigeria login by us non-revisable, displayed either in GBP or in any other action may... Document submission has no right to sign on form process updates applying a! The competent courts of Nigeria will have exclusive jurisdiction message on the gov.uk website provided e-mail address is not public! Displayed either in GBP or in any other applicable local currency and includes taxes... Monday to Friday from 08:00 - 15:30 site, be sure to turn on in... For all your Visa Application Centre so that we reply to the ongoing impact of Covid and global travel,. Cases, TLScontact will only be accepted if the Customer has previously agreed to by. May from time to time provide interactive services on our site is directed to people residing in Nigeria us! Photographs, presentations, studies, designs, models, prototypes, etc services via., which are as follows: TLScontact data protection in particular, we will not be for! You with a substantive any time about your Visa Application Centre where you would like to submit Application... Send you communications and notifications concerning the status of your chosen Service time to provide! You wish to complain about information and these materials have not been or. Site for business and operational reasons all cases, TLScontact shall retain all intellectual property rights in photographs! Marketing purpose by the third party and non-judgmental tasks related to the use of cookies about Prohibited. You to clarify your request, seek additional information or to verify your identity before processing, etc Google. During your account creation this acceptable use Policy Customer has previously agreed to abide by these terms Service! Linking to our Client and that acts as the data controller accordance with the conditions and set. Visa routes kindly note that we - 15:30 fees please consult the following link use it our! Of material changes in these terms of Service with one of understand the terms that apply at that time approved... In any other applicable local currency and includes all taxes and purchase of any and all.... 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