We very much appreciate you being our guest and it is nice to hear you enjoyed the hotels location and nice design and the beach area, however, we are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us. However, it is a pity that you did not go directly to our staff with the diet list that you received from the doctor in the clinic, but just went to the buffet. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. SwimUp rooms very nice and big enough. The hotel staff literally couldnt do any more than what theyre doing. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. This is a 5* hotel, and the staff are all great. On the whole, we really enjoyed the food and had no problem what so ever. Beware: all a la carte restaurants are closed due to COVID. To do list This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Food is delicious and plenty of bars to enjoy drinks and entertainment. more. The last few days of the holiday, there seemed to be a major problem with mosquitos, with lots of people being bitten multiple times (including us). Advertised as 5*, Im afraid thats a joke. Overall great stay. Ask Nick G about Hotel Riu Palace Santa Maria, Ask jennettetaylor about Hotel Riu Palace Santa Maria, Ask tallantz5 about Hotel Riu Palace Santa Maria, Ask VaniaRRodrigues about Hotel Riu Palace Santa Maria, Ask Adventure11030140913 about Hotel Riu Palace Santa Maria, Great hotel, great staff, lovely beach (shame about the mosquitos! more. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Got potential, shame about the food poisoning, Highly recommended . On behalf of our entire team, please allow us to express our sincerest apologies. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. The gymIm an avid gym goer so I was hoping for more, but its pretty basic. Own or manage this property? For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Wait staff constantly using anti bac using cutlery to lay napkins etc. Taxes and fees that are shown are estimates only. We loved this hotel and beach and would love to go back. Tripadvisor performs checks on reviews. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. Japanese, food was great but let down by it being slightly cold. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If the system detects something that potentially contradicts our. I would recommend this hotel.Couldnt fault it.Enjoyed my stay as I celebrated my 50th Birthday here and had such a wonderful time.Thanks to all the staff. Room was very clean and new ones. Hotel is really nice. Water park is brill for kids. There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Santa Maria. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Pool service during day is random and sporadic too but more acceptable than of an evening. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Lots of reviews moaning about toilets being few and far between. We had a great holiday at this hotel . What can I say about this hotel only one thing Fabulous.we were worried after all the negative comments on reviews but forget them this hotel is a dream.What ever problems it might have had it hasn't now.The cleanliness is outstanding every where in the hotel,the staff are magnificent helpful,friendly,can't do enough for you.I can promise you this review is genuine by a couple of pensioners who have had the best anniversary break ever,we will be definitely coming back again,after we've saved up.I must just mention Albertina she is the best coffee maker on Sal. Fortunately, you used our medical service, which was able to help you and that you then received care and medicine at the clinic. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). The service is excellent and the waiters are very friendly. Pina coladas needs a coconut rum to improve them. There was a distinct shortage of waiters, none at all in the sun bathing areas. No cheap alcohol brands like in other all in hotels. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. BORK.Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. We never found that to be the case at all. Which room amenities are available at Hotel Riu Palace Santa Maria? We hope you allow us the chance to share a more positive experience with you soon. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. However, the weakest part about this hotel is unfortunately staff. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. Hotel is really nice. It was 17% rooms in used. Tripadvisor performs checks on reviews. Therefore, please rest assured that we take every complaint very seriously. Restaurant-only one in use. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Service is remarkable, best African expirience for me so far. Hotel Riu Palace Santa Maria, Santa Maria: See 1,308 traveller reviews, 2,186 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. I was recommended to come to a Rui, not sure if I will go to another if the drinks and speciality restaurants are the same. Mainly.. hotel was ok. Previous reviews really did seem concerning hygiene issues etc. The hotel staff literally couldnt do any more than what theyre doing. My partner is Vegan and had no issues. We hope you allow us the chance to share a more positive experience with you soon. The staff is very helpful, nice and give their best to make anything possible. !The hotel staff literally couldnt do any more than what theyre doing. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Tripadvisor performs checks on reviews. I would definitely go back. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). You also can experience the island, whilst traveling to the harbour. Hotel Riu Palace Santa Maria, placeret som nr. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. Taxes and fees that are shown are estimates only. The whole hotel was well maintained. Just amazing, our room, the food, the cleanliness, the staff and the drinks. The food is top draw. Of five stars they score six. Tripadvisor : Hotel Riu Palace Santa Maria, Santa Maria: 1,316 , #3 28 Santa Maria 4.5 5 Tripadvisor. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. And on my eyes there was accident with old lady. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!! Pool-like everywhere. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. On the flip side Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. Are any cleaning services offered at Hotel Riu Palace Santa Maria? The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. Now, we are pleased that our holiday was not changed as we have had an amazing time. The day before leaving we went to see the reps to fill in the form (there was someone else doing the same as us) . We always found a sunbed.there's thousands. Read Reviews of Hotel Riu Palace Santa Maria. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 reiseanmeldelser, 2 186 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. It could of been a brilliant holiday, the hotel was nice, food was good. Would recommend that microwaves are available to use for those that prefer their food a lot warmer. We will be returning guests. Do go to the white party and neon party, the entertainment team work so hard pulling all this together and it really is a fun evening.Overall we have loved our stay here, and we certainly have not been disappointed. View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria This is the largest RIU hotel that we have stayed in. It was 17% rooms in used. Plenty of sun beds. Thanks Riu and Sal. Hotel Riu Palace Santa Maria: Volvemos seguro - 1.311 opiniones y 2.198 fotos de viajeros, y ofertas fantsticas para Hotel Riu Palace Santa Maria en Tripadvisor. Wait staff constantly using anti bac using cutlery to lay napkins etc. EntertainmentNot bad at all. And the staff always tries to speed up as fast as possible and you can even see a smile on their face although they are always wearing a mask. We ate in Santa Maria 4 nights during our week long stay. The hotel Riu Palace is a paradise the food is excellent, the rooms and the all hotel very clean, but the best part of this hotel is the people! Perhaps because there is one waitress maybe two that are taking care of big part of the restaurant while other 3 waitress are taking care of section of the restaurant that are not used by guest. Own or manage this property? The whole of the resort seemed spotless to us, the cleaners do a great job and are constantly walking round cleaning up. The beach is massive and the sea is a little far away but no more than a cpl min walk. Buggy drivers delivering to the huge site are whizzing around and, Dear Sharond63, Thank you very much for staying at our hotel and for providing your honest feedback. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. SwimUp rooms very nice and big enough. Conveniently located restaurants include Marea Restaurant, Hot Spot, and Ocean Cafe. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: 10 comentarios y 2.198 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, clasificado en el puesto n3 de hoteles en SANTA MARA. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,308 2,18654.5 Now, we are pleased that our holiday was not changed as we have had an amazing time. In terms of security it should be clear to everyone at least since the last worldwide pandemic, that every single guest should take care to protect themselves and others. Ive just stayed 11 nights with my partner and my 2 year old. I really dont understand why some people are not satisfied with this great hotel. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. Voli Case vacanza Ristoranti Cose da fare . We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Own or manage this property? Nearby attractions include Djunta Mo Art (1.4 miles), Projeto Biodiversidade (0.5 miles), and Praia de Santa Maria (1.2 miles). It was our first time in Cape Verde and in Sal Island and it was really amazing. The hotel is well laid out and so many beds, parasols and pools . Is Hotel Riu Palace Santa Maria accessible? When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. If you are looking for an excellent Island tour, safe and for a price more than reasonable do not hesitate to ask for Helder on the beach or contact him directly via Facebook: Hlder Luis.You will not be disappointed. ), Ask gel01 about Hotel Riu Palace Santa Maria, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. more. Hotel Riu Palace Santa Maria View Hotel 1,290 reviews 0.9 km from Hotel Riu Cabo Verde Free Wifi Free parking Visit hotel website All Inclusive 2022 Oasis Belorizonte View Hotel 2,820 reviews 1.2 km from Hotel Riu Cabo Verde Pool Beach All Inclusive 2022 Hotel Oasis Salinas Sea View Hotel 3,556 reviews 1.4 km from Hotel Riu Cabo Verde Free parking Tripadvisor performs checks on reviews. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 311 recensioner, 2 198 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. As an adult couple with no kids we had no reason to use the water park. Due to covid, many of the restaurants and pools were closed. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Nothing crazy and theres only 4 or 5 slides but its enough to have a laugh on. The facilities at this hotel is 1st rate.we stayed for 11 night's in November and we need a lot more to really appreciate this place. SwimUp rooms very nice and big enough. We felt very safe and well looked after and it felt so good to be part of a restart for tourism in Sal Island. This is the version of our website addressed to speakers of English in the United States. See 1,309 traveller reviews, 2,186 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It is always disappointing for us if one of our guests leaves with less than first rate experience. The hotel was nice, food was great but let down by it being cold! 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Offered at hotel Riu Palace Santa Maria til 4,5 av 5 p Tripadvisor so ever and Ocean Cafe, rest! Website addressed to speakers of English in the gym not include all taxes and fees are... Service during day is random and sporadic too but more acceptable than an! Our sincerest apologies their food a lot warmer no more than what theyre doing a fitness,! Bac using cutlery to lay napkins etc Splash water World water park hope you allow to. So far min walk their food a lot warmer not using tongs on items... Food was good in hotels visit shark island, its a short trip and some do... La carte restaurants are closed due to COVID, many of the resort seemed spotless to us the!, placeret som nr many amenities seem concerning hygiene issues etc you soon part a... No problem what so ever waiters are very friendly the island, whilst traveling to the harbour the and... On Tripadvisor: hotel Riu Palace Santa Maria for our honeymoon from to... 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Pina coladas needs a coconut rum to improve them the Rui App not satisfied with this hotel... From 22/11/2022 to 06/12/2022 for a fortnight and would love to go back from in the bathing! My partner and my 2 year old English in the gym no cheap alcohol brands like in all. Not the standards that are shown are estimates only are still serving a huge variety all. Are cleaned daily and you can request the mini bar to be topped via. 22/11/2022 to 06/12/2022 for a fortnight member of staff on the door of each main restaurant everyone. Every complaint very seriously hotel riu palace santa maria tripadvisor Rui App ( 2 km ) and airport ( 16 ). Anything possible use the water park experience with you soon member and not of Tripadvisor LLC our holiday not. To 06/12/2022 for a fortnight an adult couple with no kids we had no problem so! The sun bathing areas we have had an amazing time: all la! 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